Shipping policy

PROCESSING TIMES:

  • Standard: All orders ship within 3 - 5 business days.
  • Shipping Insurance: Guaranteed free replacement for stolen or lost packages and 1 business day processing time.

DELIVERY TIMES:

  United States

  • 4-7 business days (Potential Extended Delivery Times: 8-12 business days IF high order volume. Thank you for your tremendous support thus far!)

  Canada

  • 8-15 business days (International Shipping)

  United Kingdom

  • 8-15 business days (International Shipping)

  Australia

  • 12-20 business days (International Shipping)

  Rest of the world

  • 6-20 business days (International Shipping)

 

HANDLING

All orders will typically be dispatched within 3-5 business days from our US warehouse located in California and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Cupids is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid, or correct addresses. It is always in our best interests to ensure you receive your parcel promptly and Cupids will assist as much as possible in tracing a missing parcel. Cupids is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Cupids is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

 

TRACKING YOUR ORDER

We will send you a tracking number to your email once your package has been shipped. You can track your package here.
 
WHAT IF I ENTERED AN INCORRECT ADDRESS?
If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Please notify us immediately via email at support@cupids.com. If the address is wrong, we can only correct this if your order has not been shipped.
 
 

SHIPPING ENQUIRIES

Feel free to direct any shipping-related inquiries to support@cupids.com.